Frustrated with coverage.

[Ryan0047]

I am sure this has been brought up. I have decent size house and its prewired. The modem in more on the south aide of the house. I get very spotty internet on the far north side. House is 2400 sqf. I have Xfinity and used the PODS. No help. Now i have the Google Mesh. I have three pods the one that attaches to the router, one in the family room 20 or so feet and one in the north side about 15 to 20 feet away. I have ok coverage but noticed my gamming has problems. I game on xbox and its a wireless connection. My pods show "good condition" and game lags. I have had Xfinity come in and another unnamed group who all say the same thing. The only thing you can do is rewire your house to move the modem towards the middle of your house to get coverage around everywhere. 

My question is does anyone jave another idea. And no I don't want to run a hundred foot cord on my floor through all the rooms. I was thinking of getting a fourth mesh pod however I've been told it will still be lower speeds because it goes lower each pod the signal goes through. Please ask any questions if I'm writing something that doesn't make sense I'm getting an appointment where I'm desperately wanting to fix this but hoping there's a cheaper option than we wiring the house

[olavrb]

Do you have existing coax cabling in your house? Then check out ethernet over coax; MoCA.

Else, maybe ethernet over powerline is an option?

[Ryan0047]

Thank you for the response I can do that but that's still going to mean rewiring what's in the house. Unfortunately I'm not very versed in that so that means I have to contract out with somebody

[lighx]

When it says “good condition” it does not mean speed, that means like that it’s close enough to the point/pod to get a connection. I think the speed you pay for can be a big deciding factor.

The best solution I can think of is just moving the pods just a little, and just scooting the router as much as you can closer to where you have dropouts or issues. 

[Ryan0047]

So it says good condition My download speed in this particular room has never gotten above 50 it's usually in the 40s My upload speed is pretty low I'm wanting to say seven. The router is currently as close as I can get it without having to rewire the house to move it and I can try to get another pod but again I don't know if it'll slow it down going from 1 to another. 

I do have the highest speed internet Xfinity can offer

[lighx]

I don’t suggest getting another pod/point, as you have said, this would most likely slow your network. Also, don’t worry of upload speeds if you don’t have FIBER, typical home internet is mainly download speeds. The best solution would most likely be trying to connect your device over an ethernet cable to one of the pods/points if the generation you have supports it. If not, somewhere in the middle of your home does it have a coaxial cable/antenna cable, you could ask your Internet provider to somehow move the service to that cable, and move your modem and router to the supposed area.

[TravisCav]

I am ready throw mine in the garbage. This mesh network is so frustrating. I am 5 feet from the point, and it says I have a weak connection. The point is about 12 feet from the router. 

This Mesh network used to be good, but performance and reliability has dropped significantly in recent months. I need to unplug and plug almost daily. Today I think I am up to 3 times. 

[Ryan0047]

So I'm also having the same problem where I have to reconnect them unplug them constantly. I honestly wonder if it has to do with the new 5G network

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb and @lighx.

@Ryan0047, thanks for posting. I'm sorry to hear you're having this issue. A quick question: when you say 5G network, do you have a new Internet service provider? If yes, did they re-provision your modem router after the change?

@TravisCav, could you try to toggle Cloud Services and Wifi Usage off and on from the Privacy settings of your Google Home app? After that, restart your network. Let us know how it goes.

Best,
Abi

[AbigailF]

Hi everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hello again folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[Ryan0047]

So i am saavy but maybe not that saavy. I have Comcast/Xfinity. I have the newest router they have. Its got got both 5 and 2.5. 

[AbigailF]

Hey Ryan0047,
 

Thanks for the update. I’m sorry to hear you’re still having this issue. Before we proceed with the next steps, I’d like to check on something first:
 

• Open your Google Home app.
• Tap Wi-Fi > Settings > Preferred activities.
• Uncheck 'Video Conferencing' and anything else that’s currently checked.
• After that, restart your entire network.
   
• To restart your network:
• Open the Google Home app.
• Tap Wifi > Settings > Restart network.
   

Let us know how it goes.

Thanks,

Abi

[AbigailF]

Hi again Ryan0047,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

[AbigailF]

Hello Ryan0047,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi

[Ryan0047]

I did get it. And i will tey it thanks 

[AbigailF]

Hi again Ryan0047,
 

Thanks for the update. Let us know if the steps helped with the issue. If not, feel free to reply to this thread so we can continue to help you out.

Cheers,
Abi

[Ryan0047]

I tried as soon as I got home but we already had those settings off so it has not corrected the problem

[AbigailF]

Hey Ryan0047,
 

Thanks for trying the steps. I’m sorry to hear that the issue persists.

A few questions: how many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes. You may skip this step if you’ve done it already.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[Ryan0047]

Hi Abi, 

S so the issue is going to be more than likely distance or walls. I don't know how far they can be apart from each other to actually work I would say right now they're about 20 ft apart but The one in question has three to four walls interior house walls that might be blocking the signal. If that's the case it's disappointing just because of how that works however I've been told the only way to defeat this is to have the house rewired so there's another modem in there or closer to the middle. I will try all those suggestions you gave me but there's only one room in question. And it's basically when devices are hooked up to that room more particularly an Xbox

[AbigailF]

Hello there Ryan0047,

Appreciate the update. We’ll keep this thread open for a few days to give you time to reply to us. Feel free to let us know if you have any clarifications or questions.

Thanks,
Abi

[AbigailF]

Hi again Ryan0047,

It's me again. Just checking in with you. Let us know if the issue still persists and we'll be here to continue helping you out.

Regards,
Abi

[AbigailF]

Hey Ryan0047,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best, 
Abi