GOOGLE NEST 2.4ghz vs. 5.8ghz

[6ftqueen2022]

Hello Mel, 

Thanks for getting back to me. I did forward all the steps to the company where I purchased the Security Camera Bulbs from. Still NO rotation, no connection to my wi-fi nor does the device speak after screwing in a socket like all the ones on google, amazon, you tube do. Guess I've been sold bad bulbs. I guess they will eventually respond to my email. I sent them all the responses that came while installing the software called JLXCAM. The failure comes on step 5 when it doesn't respond and bring up "NEXT'  Then I get "Your attempt to connect has failed, reconnect the bulb to your android again"  I have ordered from a stateside company, where I should receive the product next week. These bulbs will only connect to 2.4ghz.   As you can see, 2.4ghz shows up on their software, but that network is OFFLINE!!  It always fails to connect.

  

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 Is this how you would like me to respond to you Mel?

6ftqueen2022

[Jhonleanmel]

Hi 6ftqueen2022,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jeff]

Hi 6ftqueen2022,

I just wanted to check in and see if you were able to get that form filled out by any chance. If you have any questions about that, just let me know.

Thanks,

Jeff

[Dan_A · Accepted solution]

Hi folks,

@Jhonleanmel, @Jeff, thanks for the help.

@6ftqueen2022, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Dan

[6ftqueen2022]

Thanks,

Mel, Jhonleanmel, Jeff & Dan

Sincerely, 6ftqueen2022, High Point, NC

[6ftqueen2022]

Thank you, However, yesterday, I received 3 New security camera bulbs from dot.com and they work great. The other company sent defective equipment and I will be getting a refund from Paypal. Do not order Security Camera bulbs from China, (BUYPURECARE). They send faulty equipment to you. They won't even rotate.  Thanks for all your help MEL. My Google Nest is working fine now. Thanks for all your help.

[Dan_A]

Hi 6ftqueen2022,

I'm glad to hear that this has been sorted out and thanks for sharing your advice and resolution in the Community. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan