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Google Home App Reporting Huge Data Usage on WiFi

rafaelpalacios
Community Member

Using Google Home app on iOS. Going to WiFi then Devices, the values of Total traffic reported for the different devices are extremely high.

The app is reporting 1.5 TB on a laptop and 650GB on an iPhone, in one day! This is absolutely inaccurate.

The problem was reported about 1 year ago, but it is still here.

5 REPLIES 5

Alex_S
Community Specialist
Community Specialist

Hi rafaelpalacios,
 

Thanks for posting — let's get this sorted out.

 

A few questions: do you have household members in your Home? Are they seeing the same data in the Google Home app? What are the troubleshooting steps you’ve tried?


Regards,
Alex

Yes, we are three people at home. I can see all devices under Google Home > WiFi > Devices

More info:

Same problem at two different homes, both using Google WiFi. 
There are several options to check data usage:

Real time: displays kbps 

1 day: should display total data Las 24h -> huge number

7 day: should be larger than 1 day, but very often is smaller. 

rafaelpalacios
Community Member

Here are some example of my iPhone:
1 day

Total GB: down 2516.76, up 590.99

iPhone: down 695.55 GB, up 158,84 G 

 

7 days

Total GB: down 3360.11, up 557.36

iPhone: down 13.45 GB, up 1.74 GB

 

can anybody provide same king of data?

LovelyM
Community Specialist
Community Specialist

Hello rafaelpalacios, 

Sorry for the delayed response. Please make sure that you have the latest Google Home app installed. Try forgetting the Wi-Fi password on your devices before connecting again and observe if it's still reporting huge data for these devices.

Keep us posted.

Cheers, 
Lovely