Google Home App Will Not Load

[TomP]

Hello,

I am trying to load the Google Home app on my phone to manage my Google WiFi. No matter what I do, the app will not load properly. On the main screen, it always says, "Oops, we're having trouble loading this screen. Please ensure you are connected to the Internet and we'll try again." If I click on the second screen, it says "Unable to load. There could be a connection issue."

I have tried while connected to our Google WiFi network, while connected to other WiFi networks, and while using my phone's cell data. All do the same thing. I definitely do have Internet connectivity working on my phone. I am stumped.

Any assistance would be most appreciated.

Thanks,
Tom

[EdwardT]

Hi Tom,

Thanks for reaching out. I'm sorry to hear that you're having an issue with loading your Google Home app. I see that you already tried some troubleshooting steps. I'd love to know more about this, and I have a few questions:

• What's the OS version of the device that you're using?
• Have you checked if there's any updates for the Google Home app?

Looking forward to your response.

Thanks,

Edward

[Jeff]

Hi, dirtymike97.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks