03-24-2022 02:24 PM
In Google Home App for iOS I cannot access the settings (gear icon) for my WiFi network, nor run speed tests, or test the mesh, anymore. I reviewed previous questions and solutions, which all direct users to their settings (gear icon) to make changes that might resolve the issue. I cannot get into my settings at all.
Answered! Go to the Recommended Answer.
03-30-2022 12:47 PM
Okay, I ended up resolving the issue, by deleting the entire Google Wifi system from the home app, and basically reinstalled the system from the beginning.
03-24-2022 05:08 PM
Do you know if you recently updated the Google Home app? There's a new version being rolled out at the moment, so I'm wondering if you might have received this and it's causing your issues. If so I'd suggest contacting support to let them know: https://support.google.com/googlenest/gethelp
03-24-2022 06:58 PM
I have the current iOS15 app update 2.48.106, so I could reach out to Google support directly for help.
03-30-2022 11:14 AM
Hi folks,
@Juzdu, thanks for the help!
@rockerroxy and Erowhon, I'm sorry to hear that you're having an issue with accessing your Wi-Fi settings on your Google Home app. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
03-30-2022 11:49 AM
The Google Router light is white, as are all the attached Google mesh extenders (2)
The Google Wifi shows as online in the app, I just can't access settings, or conduct routine checks, such as mesh tests, or speed tests.
03-30-2022 12:40 PM
Hi folks,
@rockerroxym, Awesome — glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.
@Erowhon, Thanks for the added information. Could you share a screenshot of what you're seeing on the Wi-Fi tab on your Google Home app?
Thanks,
Edward
03-30-2022 12:47 PM
Okay, I ended up resolving the issue, by deleting the entire Google Wifi system from the home app, and basically reinstalled the system from the beginning.
03-30-2022 02:04 PM
Hi Erowhon,
Thanks for the update. I'm happy to hear that this has been sorted out. Please let us know if you have other questions and we'd be happy to assist.
Thanks,
Edward
04-04-2022 11:20 AM
Hi, everyone.
Just one quick final check in here since we have our resolution and activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
04-06-2022 09:36 AM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks
03-30-2022 12:10 PM
Thanks Edward for your reply. I was able to resolve my issue by reading previous solutions from other specialist.
03-24-2022 05:35 PM
I have the same problem on my android. Speed test says I don't have an internet connection (which I do) and the mesh test also says I don't have an internet connection.