09-02-2022 07:43 AM
I have a Google Mesh with model AC 1304. This network has worked fine for me for the last 1-2 years. A couple months ago my guest network started intermittently failing while the primary network is fine. I keep all non-home computers off the primary network but now every other day I get complaints that there is no internet connectivity when joining my guest network. I have tried resetting my device a couple times and that seems to help for a day or two but the problem comes back. Any advice on how to permanently fix this problem?
09-06-2022 05:03 PM - edited 09-06-2022 05:03 PM
Hey watiomaticnest,
Thanks for bringing this to our attention ― let's see what's going on.
How many devices are connecting to your guest network? Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, have there been any changes in your network recently?
Give these steps a whirl:
Let us know how it goes.
Best regards,
Mel
09-09-2022 07:51 PM
Hi watiomaticnest,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
09-12-2022 01:32 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Jeff