Google Mesh Guest Network has spotty internet while primary network is fine

[watiomaticnest]

I have a Google Mesh with model AC 1304. This network has worked fine for me for the last 1-2 years. A couple months ago my guest network started intermittently failing while the primary network is fine. I keep all non-home computers off the primary network but now every other day I get complaints that there is no internet connectivity when joining my guest network. I have tried resetting my device a couple times and that seems to help for a day or two but the problem comes back. Any advice on how to permanently fix this problem? 

[Jhonleanmel]

Hey watiomaticnest,

Thanks for bringing this to our attention ― let's see what's going on.
 

How many devices are connecting to your guest network? Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, have there been any changes in your network recently?

Give these steps a whirl:

• Unplug the power from your Google Wifi devices for 2 minutes.
• Change your guest network’s name and password.
• If the issue persists, try factory resetting your network.

Let us know how it goes.

Best regards,

Mel

[EdwardT]

Hi watiomaticnest,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff