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Google Mesh Guest Network has spotty internet while primary network is fine

watiomaticnest
Community Member

I have a Google Mesh with model AC 1304. This network has worked fine for me for the last 1-2 years. A couple months ago my guest network started intermittently failing while the primary network is fine. I keep all non-home computers off the primary network but now every other day I get complaints that there is no internet connectivity when joining my guest network. I have tried resetting my device a couple times and that seems to help for a day or two but the problem comes back. Any advice on how to permanently fix this problem? 

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hey watiomaticnest,

 

Thanks for bringing this to our attention ― let's see what's going on.
 

How many devices are connecting to your guest network? Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, have there been any changes in your network recently?

 

Give these steps a whirl:

 

  • Unplug the power from your Google Wifi devices for 2 minutes.
  • Change your guest network’s name and password.
  • If the issue persists, try factory resetting your network.

 

Let us know how it goes.

 

Best regards,

Mel

EdwardT
Community Specialist
Community Specialist

Hi watiomaticnest,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff