Google Mesh point making motor-like noise.

[dan18]

I have a Google mesh hub and two points, in service about nine months. One of the points has just started to make a motor-like noise, mechanical, not audio, after previously being silent (except when addressed). Should I be concerned?

[AbigailF]

Hello dan18,

Thanks for posting. I'm sorry to hear that you're having an issue with your Google Wifi device. Just to clarify, is it a Nest Wifi point or an older generation Google Wifi router used as a point? We'll wait for your update.

Best,
Abi

[dan18]

I don't know the answer to your question, but the unit involved is one of two peripheral units that came with a router (Model H2D, s/n 0C241 J3AN0 XW4R if that's any help), so I suspect it's one of the newer ones.  I took a photo at the time they were put in service, but apparently I would need permissions I don't have in order to upload the .jpeg image.

In case any of this is relevant: the noise in question went away when I disconnected the unit, and did not reappear when I reinserted the power jack.  The point is still (appropriately) silent except when addressed, appears to be working appropriately, and is slightly warm to the touch even without the lights on.

Thanks - 

Dan Miller

[AbigailF]

Hi dan18,

Thanks for the update. My apologies for the late reply. I'd like to check in with you if you still hear any motor-like noise after a few days. We'll wait for your reply.

Regards,
Abi

[dan18]

I thought I'd sent you a reply but I don't see it here so I'll repost it.

No, the sound has not reappeared.

There was an episode 48 hours ago when the unit was flashing dimly and saying "I'm having trouble connecting with the internet" but it was extremely cold, and I suspect it was, in fact, having trouble connecting with the Net. Spectrum had a lot of scattered issues that day; it was -25 C. I'd just never seen that modality of lights before.

The original sound made me think of a protesting bearing.  Does the unit have a fan in it that might have produced this?  In any case the noise hasn't been heard since.

DM

[AbigailF]

Hello again dan18,

That's great! I'm happy to hear the issue hasn't occurred again. I'll keep this thread open for a few days in case anything comes up. You're free to reply to this thread and let us know.

Cheers,
Abi

[AbigailF]

Hey dan18,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[dan18]

No further recurrence of the sound that I'm aware of, I'm happy to report.  

To settle my mind (and to let me not have to take it apart to find out ! ) - can you tell me whether or not there is a fan or other motor in the device that might have made the sound?

Dan Miller

dandrsm at gmail.com

[AbigailF]

Hey dan18,

Thanks for the update. There's no fan or motor inside your Nest Wifi device so it's uncommon to hear motor sounds from it. Feel free to reply to this thread in case you have any follow-up questions. I'll be happy to help out.

Best,
Abi

[AbigailF]

Hello dan18,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[AbigailF]

Hi dan18,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi