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Google Nest Points Keep Disconnecting

hovescove
Community Member

Google nest points keep disconnecting. We have had a system of 4 nests that has been working for years and recently connected 5 additional ones.  When asking questions to any nest now that the new ones have been added, it responds "no internet connection". After several minutes, there starts to be a continuous orange glow around the base that does not go away even after waiting 10 mins. After unplugging the power to the nests, as well as the internet router, waiting several min, and plugging them back in, the orange glow goes away but there is still no internet connection. 

1 Recommended Answer

Smf09636
Community Member

The Google nest system is designed to work with up to five mesh extenders. Any more than that and you may see problems according to the knowledge base on the back end that we see when trying to help customers resolve their own issues.

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1 REPLY 1

Smf09636
Community Member

The Google nest system is designed to work with up to five mesh extenders. Any more than that and you may see problems according to the knowledge base on the back end that we see when trying to help customers resolve their own issues.