My router was working fine but after an outage it doesn’t want to reconnect. I’ve tried resetting it and after it’s done it never flashes white. It also doesn’t show up on the home app anymore.
Hi, astuipyro. I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Thanks.
I'm having a similar issue. Had power turn off and normally comes right back up. Thought it was my spectrum modem (no router) so replaced that. Didn't work. Now I have tried a new out of the box nest wifi router and same issue. It won't connect to internet. I get wired connection to work on laptop and xbox
I too had a bad router and the IP needed to be cleared from the spectrum modem and had to forget the network on my ios device to try again on the connecting part. I called Google and they were helpful and stayed on the line until I got everything and I mean everything working again.
The person who was helping me just kept telling me to factory reset the google router even though i had already done that. I removed the network from the google router but it still didn’t connect so maybe mine is really broken or something.
It's been a while since I checked in. I'm hoping we've seen some resolution for those that were working with support, but I wanted to check back and see if anybody was still working on this. If you're still needing help, just let me know.
Hey, everyone. It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer. Thanks, - Jeff
