Google nest router won’t connect network

[Cthegoods]

I got new Google nest but the router will not connect to the modem. I can create a network through the modem but router will not connect. 

[EdwardT]

Hi Cthegoods,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your setting up your Google Wifi. I'd love to know more about this and I have a few questions:

• What's the light status of your Google Wifi?
• What message are you getting when you set it up?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Cthegoods,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Cthegoods,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward