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WiFi

Igiveup
Community Member

My google WiFi that I migrated to the Home app now shows devices listed as “ no name” and “unnamed “ some have a IP address others don’t some have a MAC address but I can’t figure out what devices they are. How can I do that? 

10 REPLIES 10

olavrb
Platinum Product Expert
Platinum Product Expert

You can use a LAN / subnet scanner, like "Advanced IP Scanner" for Windows.

Or Fing for Android or iOS:

If you don't find the IP or MAC of a device in the Google Home list, it's probably not connected anymore, and should be removed automatically after some time. But this doesn't always work, and you can't manually remove devices from the list yourself.

You can however get a "fresh start" by factoey reseting all Nest Wifi devices and set it up from scratch. Use the same network name (SSID) and password, then your devices will reconnect to the new network automagically.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Igiveup, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Igiveup
Community Member

I will try one one solution offered. Thank you 

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

How's it going? Were you able to try the steps provided by olavrb? Let us know the results.

 

Thanks,

Edward

Igiveup
Community Member

I am still waiting for the fella recommended to me to help set up my new PC.  I admit I’m lost and will wait for him. 

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

Thanks for the update. No worries, I'll keep this thread open while you're waiting for the tech. Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Igiveup,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward