Google Nest Router initial setup fails to connect

[mbrunecky]

I am changing my home network from VSDL modem/router to Xfinity cable using ARRIS SBV3202 modem and Google Nest Router (+1 point).

The modem is running fine, at 450Mbpi, tested with stand-alone laptop (with no WiFi connection). Now I am trying to setup the Nest Router, following the instructions (Google Home app, adding device). It finds the router (setup73C6.ybd), I scan the QR code, it says connecting ... and Connection failed. No matter what I try (such as reboot everything, use a different ethernet cable...).

My iPhone 13 clearly sees the WiFi router (available networks) with great signal. When I daisy-chain my laptop to the Router LAN port, it has full internet access (well, as long as the router is powered). But it looks like the Router WiFi side is not connecting to WAN.

Is there any 'advanced troubleshooting' I can try? I would do a factory reset, but there is no way of doing it without setup - besides, this is a brand new factory unit.

[mbrunecky]

Oh well. I found the problem. Resolved.

When starting Google Home for the first time, it asks for permission to use my location. Since I don't like background apps spying on me, I told it While Using the App.

But apparently, that was not enough. I wasted 5 hours on something what the app (Google Home) could have warned me about.

[Jeff]

Hi mbrunecky,

I'm happy you found resolution on this and I appreciate you letting us know what ended up being the roadblock. Before I mark this as resolved, I wanted to check in and see if there was anything else you might need or to see if you had any additional questions. If so, just let me know.

Thanks,

Jeff

[mbrunecky]

Thank you. I am just surprised that Google Home does not check if it has the permissions needed to add/setup the router. And ask the user to either give permission or cancel the request, rather than timing out and giving ‘something went wrong’ type of message. Perhaps the app has some logs that I do not see…

[Jeff]

Hey mbrunecky,

I can pass your comments along as a feature request to our teams. I can see how that bit of extra info would have helped you along the way. I'll make sure our teams see your feedback on this. Aside from that, is there any more I can do for you?

Thanks,
Jeff

[Jeff]

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff