Google Nest Router (two separate pucks) won't detect internet during setup

[keanja]

I have gonetspeed for ISP - Fiber. A wired connection to a switch that I have three Google routers on work. One of my routers is a Google Wifi Router. The other two are Google Nest Wifi Routers. I was having inconsistent connections issues with a cell device and decide to take the old generation router out of the mix. I drop the network device via google home and of course they were no longer recognized, even as new devices. I then Factory reset the newest Nest wifi keeping the other two off and I did detect it finally after a factory reset but won't connect with the internet. So I unplugged it and then tried the other Nest Wifi and it too was recognized after a factory reset but won't detect the internet. I did the whole reset ISP modem (Fiber) a few times during this process but to no avail.  So a similar issue I think I will post a separate inquiry and see  if anything pops up. Reply back here if you have since resolved your issue. (and how). I will do that here if a get a positive result.

I have a wired connection that works fine so its not the ISP. I have a D-Link DGS-1210-10P Smart Managed Switch. I tested the wiring and get the correct # of green lights on a Ethernet tester. Second Router I tested is also connected directly to the switch. 

[olavrb]

There should be no switch between the modem and the primary puck. It should be modem -> primary puck -> switch -> other wired devices, like secondary puck(s).

Only reason to have a smart switch between modem and primary puck would be to untag VLAN, like described here:

• https://support.google.com/googlenest/answer/9798157?hl=en

Also, with a smart/ managed switch, make sure it doesn't do STP (spanning tree protocol), it could conflict with Nest Wifi and make a mess. That's why it's recommended to use dumb/ unmanaged switches with Nest Wifi.

• https://support.google.com/googlenest/answer/6274262?hl=en

About what you might have to do, to use a managed switch successfully:

• https://www.reddit.com/r/GoogleWiFi/comments/qpurq8

[LiamTheGoblin]

Hi @olavrb can you also advise me here please:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-router-not-connecting-as-a-point-after-fa...

[Jeff]

Hey, everyone.

I just wanted to jump in to see if olavrb's post was able to help resolve things here. Thanks for the info here, olavrb. If you are still have issues after trying his suggestions, please let me know.

Thanks.

[Jeff]

Hi, all.
I'm just following up once more to see if we're all set or if we need more input on this.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks