Google Nest WiFi Pro Keeps Restarting Itself

[ptamburr]

I called in yesterday, spent 2 hours almost with support, because one of my 6 Nest WiFi Pros keeps going "offline".

The light will be solid white, then blink white, then off, and cycle over & over again.

NONE of the rest of my WiFi units are doing this.

I called in again today and was told that it would be escalated to a higher level of tech support.

I have had this device for about 10 days (all of them, actually) - and I love them but I am disappointed that it didn't even take 2 weeks for one of them to break.

Before anyone responds with all of the troubleshooting steps I can take, rest assured that during my 2 hour conversation last night we did EVERYTHING - so there are no steps left that I can take.

How do I just get a replacement here?  Seems ridiculous that I am now being told that all of the higher-level engineers are too busy to transfer, I wasn't given a case #, and I have to wait another 12 hours before I can get some sort of resolution.

I just need a RMA here - this thing is no good - as I said I have 5 others and they're all working fine.  Same network.  Please also do not tell me that some signal from my AT&T fiber is causing this - it is NOT.

[kcruzgonzalez]

Hi MrLAT,

Thank you for posting in the community. I'm sorry to hear you're having trouble with one of your Nest WiFi Pro devices going offline. I'm here to help.

I completely understand the frustration you're feeling right now, especially after spending so much time troubleshooting. It's definitely not the experience we want you to have with a new device.

As you mentioned, your case has already been escalated to our higher level of technical support. This is the right step to get the specialized attention needed for this situation, particularly since standard troubleshooting has been exhausted. The corresponding team is now reviewing your case to determine the best course of action to help you with the faulty unit.

Please be assured that they are working on it, and you should receive further instructions or a follow-up from them directly. We understand the urgency and appreciate your patience as the specialized team works to provide you with the necessary resolution.

Regards,

Kevin