Google Nest Wifi - AC2200

[SrFox]

I have had a Google Nest Wifi - AC2200 - Mesh WiFi System with one extra Point running for the last two year with great success.  About 3 weeks ago I suddenly started loosing packets (at times about 45% loss)and the whole network slowed down.  If I unplugged everything for about 10 minutes,  it all came back and was running just fine.  I had Xfinity come out and test and they could not find any problems.  After many, many hours of frustration and testing I finally removed the extender point and the system started running just fine again.  I have since replaced the Point with a new one and it works great.  I am scared to try the old point again as it really messed up my system as run about 75 devices and many had to be reset when I changed the point.

I have years of IT and Internet experience and this one really stumped me. Remember, each time I tried something and then restarted the network it might work for anywhere between one and three hours. 
I hope this might help someone else
Fox

[catheryn]

Hi @SrFox, 

Thanks for posting in the community and sharing with us your experience. I apologize for the inconvenience caused by your Nest WiFi point.

Please let me know if you're still experiencing issues. If the problem is resolved, feel free to tell us what you think or give us feedback about Google Nest products in this Feedback Form.

If you need further assistance, please don't hesitate to reach out. We're here to help.

Thanks,

Catheryn

[SrFox]

Well for a start it would be nice to have this bad Wifi point replace.  🙂

[catheryn]

Hi @SrFox, 

Thanks for letting us know about it. To assist you better, please provide the following information:

• Do you still have the defective device?
• When and where did you purchase this device?
• What troubleshooting steps have you already tried?
• Were any tests performed to identify packet loss on your network?

Once we have this information, we can explore potential solutions to your issue.

Thank you, 

Catheryn

[SrFox]

Yes I have the old WiFi Point.  
I bought it on Ebay 

Google Nest Wifi Point (Sand) GA01422US 

Total: US $96.29

Order number: 03-08892-52097

Item ID: 384169880999

Tue, Jul 26, 2022, 5:18 PM

I ran ping tests before replacing it between 10 and 50% packet loss.  If I shut it down for an hour and maybe let it cool off, then restarted it, it would run good for anywhere from 30 to 60 minutes then start failing again.  

Since replacing it with a new one, I have had no issues for about a week now. 

Thanks for getting back to me
Fox

[catheryn]

Hi @SrFox,

Thanks for the information. To assist you better, we'll need some additional information. 

I'm sending you a secure form where you can provide all the necessary details. Please fill out all the information required. 

Also, make sure you leave your Community Thread and Community Username.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Catheryn.

[catheryn]

Hello again,

We haven't seen your form submission come through.  

Please fill out all the information required, and we will assist you further. 

Let us know if you're running into trouble or still need our help. 

Regards, 

Catheryn