Google Nest Wifi Pro point needs to be restarted periodically

[hij2001]

This is more a performance issue than connectivity, but the categories in the drop-down menu are limited.

I have two WiFi Pro units Model: G6ZUC
Software version: 3.73.406133 configured as one router and one point using wireless backhaul. They have generally been working fine except for one issue that occurs periodically.  While I normally see 650-750Mb/s downstream near the router and 3-400Mb/s from the point at the farthest distance in my house, it will occasionally only provide 25-30MB/s downstream at that farthest point. 

There are no activities or exceptions reported in the Google Home app activity screen after this occurs, and trying to reset the point from the Home app doesn't work.  The system status shows both units online with a Great connection,  running the mesh test has no effect, and reports a great connection.  The only way to resolve it is to unplug the point for 30 seconds and then plug it in to restart.  This has been an issue with the earlier Software versions as well.

Has anyone else experienced this issue or is there a solution that can be suggested?  

Thanks and regards,

Howard

[Evan_Poe]

I have 6 WiFi Pro nodes running on Verizon Home 5G. I’m having significant data drops in performance that my work computer loses its connection. 

My IT department connected and monitored laptop and they are seeing random timeouts and spikes in response. We replaced the laptop, so we know that’s not the issue since this is continuing. My wife works from home and also sees drops occasionally and she is in the same room as the Internet Gateway and the main WiFi Pro. 
I’ve noticed it been getting worse over the last 6 weeks. I also have to restart the points to get it to stabilize but even that doesn’t always work.  It’s really disappointing as I had six first generation Google Wi-Fi nodes. Upgrading extended and stabilized coverage but these drops impacting my work is unacceptable.  Interestingly, we can be streaming YouTube and multiple other services at the same time and no drops. 

[sicsacol]

Hey Everyone, 

I'm sorry to hear you're experiencing slowdowns with your Nest Wifi Pro system. There are several reasons why this might happen, including:

• Wireless Interference from devices like cordless phones, microwaves, or other routers.
• Software Issues that can be fixed with updates.

Here are some steps you can try:

• Check for Interference: Identify and relocate any electronic devices that might be interfering with the Wi-Fi signal, such as cordless phones, microwaves, or other routers.
• Update Software: Ensure both your Nest Wifi Pro units are running the latest software version. Updates often include bug fixes and performance improvements. You can check for updates in the Google Home app.
• Change the DNS: This means the device will automatically offer to receive DNS queries from clients on your network, contact a public DNS server, and respond to your clients with the response. With Nest Wifi and Google Wifi you can set a new DNS server address.
• Run a 2-minute power cycle: Restarting your router or points can sometimes fix common issues.

By following these steps, you can hopefully identify the cause of the slowdowns and get your Nest Wifi Pro system functioning optimally again. if you have any other questions or concerns feel free to reply to this post.

Cheers,

Jonathan

[hij2001]

Jonathan -

Thanks for your suggestions.  Unfortunately, these don't seem relevant to my situation.  As noted in my post, I am running the current version of firmware on both my router and point.  There are no interfering devices on the second floor of my house where the point is located, and there is no problem with DNS address resolution.  Once the connection is made, the bandwidth is one tenth what it should be.  It is immediately resolved by restarting only the point through power cycling - software reset through the Google Home app does not seem to do the job.

Regards,

Howard

[sicsacol · Accepted solution]

Hi Everyone, 

Thanks for the information. Sorry to hear the previous steps didn't resolve the issue. Our engineers are working on a fix related to the latest Nest Wifi Pro update, and we expect to have an update within the next few days.

In the meantime, your input is valuable. Please feel free to send feedback using the methods within the Google Home app.

If you have any other information you'd like to share feel free to reply to this post. 

Sincerely,

Jonathan

[hij2001]

Jonathan - 

Thanks for the followup response!  Sounds like you’ve seen this issue and have identified the root cause. I’ll look forward to the next update!

Regards,

Howard

[kea1]

Hello,

Last week my Nest wifi pro started to disconnect intermittently. At first I thought it was due to the ISP, or the ISP main fiber modem. After checking everything, turns out that the problem is strictly from my Nest. So i decided to factory reset the network as well as the main router point.

After doing the necessary, I started setting up everything from scratch. Setting up the first nest point that is supposed to be LAN connected to the ISP fiber modem. When I reach the step: Connect Ethernet Cable into your nest wifi router's WAN port, and after i connect it. The connection always fails. No matter what i do, I checked my internet router, tried connecting to it to another TP link (worked fine), restarted everything, changed cables. and it would not work.

To my surprise, and to make things more interesting, I realized the nest point, despite flashing a blue light and me not able to set it up, it is actually connected to the internet, and i am able to access it under its factory name: setupXXXX.ynk. So in a way it is working like a regular router. I am not able to customize anything about it. Not able to see it under my google home app, but it is actually connected to the internet and is broadcasting signal. 

Any help on this level would be GREATLY appreciated.

Thank you

[sldefen25]

I've had Nest Wifi Mesh for over 3 years and combined with my 1000 mbps fiber internet, it's been absolutely amazing for my entire family. 

About a month or so ago, I started having issues and needed to reboot my network at least twice per day. Once rebooted, we seem to be good for a few hours...speed test will be 250+ download and 200+ upload on every device.  After a few hours, though, I will need to reboot or absolutely nothing works within the household. 

I went so far to assume my Nest Wifi equipment was worn out and replaced all the Nest equipment...to only find that the same issue was occurring. 

I've read others posting that they have had the EXACT same issue during the same time frame and everyone is thinking the latest google firmware is the issue. I wanted to post to pile on to see if google can get this abhorrent issue addressed before I am forced, sadly, to move away from Nest.

[gamechanger123]

Have the exact same issue. I have ATT fiber and compared the native wifi from the att box vs the google mesh. att wifi keeps between 600-800mbps while google mesh wifi struggles between 100-200mbps. 

Really frustrated and there is really no help on troubleshooting the expense google mesh.

[Oneonlycrockett]

I'm having similar issues. I have older Nest wifi and the New Wifi pro. The pro is having problems the older one is fine 

[sldefen25]

Update:  I had to move away from Nest Wifi as I couldn't take the slow speeds and multiple reboots per day any longer (I tried everything and came to the conclusion it was some sort of Google issue).  A few days ago I received the Asus Zen WiFi AX 3-pack and they've been nothing short of a breath of fresh air.  I'm finally utilizing ALL of the 1000 mbps fiber I pay for.  I do miss the more seamless integration to Google Home (Asus has a 3rd party integration), but in the end, it wasn't worth the hassle.

[mickshea]

I have Nest WiFi Pro units, and our Pixel phones, Chromebook, Chromecast, security cameras all work fine, but yesterday my wife's Windows laptop stopped getting throughput on the network. It saw the network and connected fine, just no data, until I went into the Home app and gave it priority status. No priority status, no data; priority status, no problem. I couldn't find any recent updates on her laptop, and I don't know how to check when my Pro's software was updated. 

[hij2001]

There’s no update or sw version date, but you can check the version number by going to WiFi in the Google Home app, selecting one of your points or router, and clicking on the gear icon on the upper right.  The portion of the page with the HW & SW version and model numbers looks like this (with your model and IP addresses). 

Wi-Fi Information

WAN IP: 67.186.76.227


LAN IP: 192.168.86.1


Model: G6ZUC


Software version: 3.73.406133

All devices should have the same SW version. 

[krroller]

Is the "fix" related to the latest Nest Wifi Pro update released yet?

[gamechanger123]

Update: I finally got rid of the Nest wifi. Switched to using the ATT extenders. They provide 2-3 extenders and each come with an ethernet connection (if you have rooms with ether, you can improve the access point throughput). But such a big improvement. I can get consistent 600-800mbps throughout the house.

Good bye Nest! Also it sucks that there is no update or guidance from Google team. 

[degroof]

We've been having the same problem for about a month. About once a day, data rates will suddenly drop from >500Mbps to ~20Mbps. The only way to fix it is to power down the router and power it back up again.

Extremely inconvenient since we both work from home and are often on video calls during work hours.

We have 2 Nest Wifi Pros. Same model and software version as everyone else here: G6ZUC, 3.73.406133

I see where a specialist indicated a software update "within the next few days", but that was 3 weeks ago.

Any updated ETA on a fix?

[nrushforth]

Having exact same issue here as well. Thinking of returning mine back to where I bought them as faulty if the next software update does not resolve the issue. 

[hij2001]

Ditto on update ETA request!