Google Nest Wifi and MS Teams

[GrantN]

I am getting very low bandwidth on MS teams conferencing (sent video 0.06Mbps and 320x180 resolution) despite having a fast broadband connection - this is a critical issue for me as I work from home full time and have had this issue for over a year!

I connected to a separate wifi network (4G wifi puck) and get 2Mbps and 1080 resolution so the problem isn't the laptop or the  configuration of teams.

- regularly test my cable broadband and get 56M down 12M up

- tried connecting with WiFi (laptop is 4m from google wifi router) and ethernet connected to switch downstream of the google wifi router - didnt make a difference

- have turned off prioritisation of video conferencing - didnt make a difference

- disabled GPU hardware acceleration in Teams as this is a known issue - didnt make a difference

- I bought a new Nest Wifi and reset and reconfigured the entire network - didnt make a difference

- I dont have a double NAT issue as my configuration is: Broadband Modem > Google Nest Wifi > Switch > 3x Google Wifi Pucks

Please help

[Jeff]

Hi, GrantN.

Sorry for the issues you've been having with your video conferencing. That sounds like a frustrating experience. Let's take a look at this and get this worked out for you. I did have a quick question. Are you seeing the same speed issues for MS Teams across multiple devices, or is it isolated to a single device? Is that something you've been able to test thus far?

Let me know and we can dive into this. Thanks.

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@GrantN, how's it going with your Google Wi-Fi? Still need our help?

Thanks,

Edward

[GrantN]

Thanks for checking.  Turns out it was my NBN cable provider.  They reset some settings on their end and its been working fine for a few weeks now.

[Jeff]

That's great news, GrantN. Thanks for letting me know.

I'll go ahead and mark this as resolved. If you need anything else down the road, please feel free to open up a new thread.

Thanks!