Google Nest Wifi failing to connect

[Kathryn16]

Hi there,

recently purchased a Google nest wifi router with 1 point but am struggling to connect it to the internet.

Have just been on the phone with iiNet and after an attempt by them they told me to contact Google as it’s out of their scope.

I have read that vlan tagging used to be an issue but understand that shouldn’t be a problem anymore (as I believe my internet should be using vlan 2)

am using a TG789vac v2 modem that was supplied by iiNet.

any advice what to try?

[olavrb · Accepted solution]

Have you put the modem in bridge mode to avoid double NAT? I found something about it here:

• https://forums.whirlpool.net.au/archive/2600762

Here is the info on Nest Wifi and VLAN IDs from Google:

• https://support.google.com/googlenest/answer/9798157?hl=en

As I read it, VLAN ID 2 should work. So I'd look into bridge mode to avoid double NAT.

[Kathryn16]

Thank you so much for the link on that - I’ll give it a go today and see if I can get there / much appreciated!

[Kathryn16]

Worked straight away once in bridge mode  - thank you so much for pointing me where to find how to do that - thank you heaps for your assistance!

[olavrb]

Super! You're welcome. 🙂

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @olavrb. 

@Kathryn16, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[Jhonleanmel]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel