Google Nest Wifi half available internet speed

[Jonthehorrible]

I have seen this topic here before but it was closed when it was passed on up the chain.  Unfortunately no resolution was shared, so the whole topic is kind of redundant. I'd really like a resolution.

My google wifi has 100mps download and 33mps upload from my ISP

Speedtests from all devices and Google Wifi show 50mps down and 33mps up

If I set ANY device to priority speed ALL devices then get the full 100mps download speed available.
I have moved house where I had a FTTC connection and this never happened.
I now had FTTN at the new place
My WAN Modem is receiving the full speed and if I use its wifi I get full speed.

In a nutshell Google Wifi halves my download speed unless I set a device to priority. Priority is a max of 8 hours so I have to keep doing it.

[Deejay_TNT]

Same issue. Started happening around March after an automated firmware update on Google WiFi.
No resolution (my 50mbps is now giving a 33-38mpbs max) as of yet.

[dnb]

EXACTLY THE SAME ISSUE SINCE MARCH! A SUPPORT PERSON ATTEMPTED TO HELP OVER A 3 HOUR SESSION BUT NO FIX! We're ALL still WAITING. EXTREMELY FRUSTRATING. 

[Truebutka]

Have the same issue!  80mbps from provider 5-6 Mbps when connected to google wifi!  What's the easy fix? I have another network at a separate location running one puck from my 3 pack on its own.  My ISP speed there is abismal only 15mbps, but my Google wifi speed there is 13ish which is at least what I am paying for.  Google help please

[Jeff]

Hi, everyone.

I'm sorry about the speed issues you're all seeing. I know how frustrating it can be to get less than expected performance on your network. As we've seen an uptick in people reporting this issue, I'm going to take this to an internal team and see if I can get some additional eyes on the issue. When I know more about what's happening here, I'll update the thread. If anything changes in your situation or you try any troubleshooting that shows any impact, feel free to share it here.

Thanks.

[Truebutka]

Update from me, read somewhere online about the ethernet cable from the modem to the Google router.  Guess that was I swapped it out for a different one, now I am getting all the speed I was missing!  I ignored that post a couple times thinking that could never be it.  Sometimes it's nice to be wrong.

[Jeff]

Thanks for the update, Truebutka.

For those looking for more things to try, changing out your ethernet cable could be the trick. That's actually the second person that has reported that as being helpful that I've seen, so we should look more at that too.

Thanks.

[Jeff]

Hi, all.

I'm checking back in to see if anyone else had success with swapping out their ethernet cable. If so, feel free to update us here.

Thanks.

[Deejay_TNT]

It has nothing to do with the Ethernet cable.
Once you go and "prioritise" the device in settings, the full speed is back over the exact same cable.
Device prioritised in settings (Google Home allows doing it for up to 8 hours) = full speed.
Normal setting (no manual priority) on the SAME Ethernet cable (with no other devices using the internet) = speed is low.

This is a bug introduced by a firmware update around March.

[Deejay_TNT]

Jeff, can this be raised with the Google team?
Manually prioritising a device is only possible short-term (up to 8 hours) and is not a solution.
The firmware regression introduced in (around) v14150.43.80 needs to be fixed.

[Jeff]

Hey, Deejay_TNT.

We have escalated this internally to another team and we have more people looking at this issue now. I'll report back when I know more.

Thanks.

[Jeff]

For those waiting, I'm still waiting to find resolution on this, but I know it's being looked at by internal teams. By any chance has anyone seen any changes in their situations, for better or worse?

Thanks,

- Jeff

[Jeff]

Hey, everyone.

I'm just checking again to see if anyone has noticed any changes in the past couple of weeks. If so, let me know.

Thanks,

- Jeff

[dnb]

No nothing has changed. Still capped.

[Deejay_TNT]

Around firmware 14150.43.80 the speed issue (and mesh issues) were introduced (around March 2022).

Firmware 14150.43.81 still has speed issues (and is the latest as of June 2022).

Nothing has changed as there was no further firmware updates released. Speed is capped.

[Jeff]

Hi, everyone.

For those still seeing issues, could you check one thing for me? Do you have IPv6 enabled or disabled in your network settings in the Home app? Let me know what you have set there.

Thanks,

- Jeff

[Deejay_TNT]

Tried various settings (IPv6 on and IPv6 off). No difference - speed is still capped/halved.
IPv6 on/off - no difference
Preferred activities - Video Conferencing - no difference
Preferred activities - Gaming - no difference
UPnP on/off - no difference
DNS (automatic/custom)  - no difference

[Jeff]

Thanks for running through all that Deejay_TNT.

I'm still waiting on info on this, but figuring out all the factors that are having impact or not changing things is really key to chasing down problems.

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[dnb]

It's worse. It halved again. 

[Princesss]

Hi dnb,

If all the suggested steps and settings are done, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi dnb,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Deejay_TNT]

I've also filled out the form as the speed issue since firmware 14150.43.80 has never been fixed. Thanks.

[Princesss]

Hi Deejay_TNT,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess