Google Nest Wifi point

[ricardo_a]

Hello Google nest community. 

I have recently purchase a set of 1 router and 2 points with an additional 2 wifi nest points. I am able to connect 4 of the wifi points but are not able to connect with the 5th wifi points. Everytime I tried connecting it always come up couldnt communicate after it went through the connected phase. I tried restarting but at no avail. Does anyone have the solution ? I tried googling the problem no solution provided. 



ps: the reason i have 5 wifi points. my house have many walls  short but have 3 floors. It takes at least 5 wifi points so i am able to connected at all area of my house. 

[ArvindAgarwalla]

Your issue may not be the same as described below, but they may be connected - worth a read...

Pls go thru the long list of posts on this issue / distilled as follows
1. Google lost a lawsuit to SONOS and released an update late 2019 to remove the offending code
2. This update resulted in random and intermittent WiFi going offline (same as you mentioned)
3. The Google Community Expert has been posting every month or so that they are looking into the matter, but that is all we hear from Google (which is shameful)
4. Many users have tried Factory Reset etc (I have too) but to no avail
5. I had a Google Nest Router + 3 Nest Points and yesterday spent USD 400 to buy the Linksys Atlas Pro 6 (3 Pack) and have put the Google Nest (1+4) into cold storage (what a waste of USD 600)
6. The situation is exasperating and Google is showing their true colours as an IT behemoth

[ricardo_a]

ok thank you. i contacted google nest help but they have no solution for me as well. Such a shame since this product is expensive

[EdwardT]

Hi ricardo_a,

Thanks for the response. Could you share the case number of your interaction with our team so I could investigate further?

Thanks,

Edward

[EdwardT]

Hi ricardo_a,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi ricardo_a

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi points. I'd love to know more about this and I have a few questions:

• What's the light status of the Google Wifi point?
• How far is it from the parent point?
• What device are you using to set it up? Is it an Android phone or an iPhone?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do
 

Thanks,

Edward