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Google Nest and Air Print

RJones260146
Community Member

I have connected my nest as per the instructions and when it is connected my air print does not work. When I turn off the nest the air print works. I have other google devices connected such as hubs and mini but they do not affect air print. Can someone tell me how to fix this problem.

11 REPLIES 11

EdwardT
Community Specialist
Community Specialist

Hi RJones260146,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with using your Airprint. It's possible that your device isn't detecting your printer within the network. I would suggest checking if your printer is already connected to your Google WiFi. 

 

Let us know how it goes.

 

Thanks,

Edward

I am still having problems, I disconnect the nest and the air print works, I connected the nest as per the Google instructions to my router with my modem (Optus Sagemcom Gateway F@ST 3864V3 HP). All works OK such as using my IOS devices near the other nests except for air print. I have read that I may need to set up my initial router as a bridge??? I can send photos of the connection from NBN box to Optus device to nest router if required. All I want is to air print with no problems as others in my family want to air print but get upset when you have to disconnect the nest hub to air print. By the way I can print from my iMac with the nest hub connected.

Jeff
Community Specialist
Community Specialist

Hey, RJones260146.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Jeff
Community Specialist
Community Specialist

Hey, RJones260146.
The update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

Jeff
Community Specialist
Community Specialist

Hey, Rjones260146.

I just wanted to follow up to see if you saw my replies about the update and to see if you still had any questions here or if you managed to work things out. If you have any questions, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

I checked the other day but the version was not 14150.43.80

I tried to check this morning but for some reason I cannot get to the location to check the version. Can you assist me please. I have checked to see if I can air print from all our IOS devices but it cannot find air printer.

Jeff
Community Specialist
Community Specialist

Hi, RJones260146.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

littlemachelper
Community Member

I have the exact same problem - named them different - when I connect to Google Wifi it finds nothing - all the other routers can see it.

littlemachelper
Community Member

God I miss apple routers!!

Jescheel
Community Member

Yes, this has become ridiculous. I have spent 4 days trying to reset up something that worked seemlessly with ASUS, and fine with Motorola, which is a google company. I need to buy a whole new printer as none of the 500 suggestions online work.