Hi, Sadlesea.
Sorry to hear about the playback issues with your WiFi points. I'm sure that's quite frustrating. This is actually an issue that is affecting people right now that we're looking at internally. I'm hoping that I can have news to share soon on the matter. In the meantime, would you be able to send feedback to our teams from your device? This lets them see the state of your WiFi devices and helps them to more quickly diagnose the problem. The instructions for doing so are below.
Step 1. Turn on device reports
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
- Open the Google Home app
.
- Select the device you want to share feedback about.
- At the top right corner of the screen, tap Settings
Recognition & sharing.
- Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)
Step 2. Share your feedback
- Open the Google Home app
- At the top right, tap your account.
- Tap Feedback
tap the type of device you'd like to submit feedback for.
- To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
- In the feedback summary, write a brief description of your issue.
- Be sure to check the box for Screenshot and System logs.
- To submit feedback, at the top right corner, tap Send
.
Thanks.
