Help please Google WiFi will not connect to other points

[Tedneedham62]

I had to factory reset. Y google WiFi , the main one is connected but I can’t add additional WiFi points , it runs through the set up , I scan the bar code it then has me pick a location , then crashes saying  “cannot connect to the cloud “ I have 2 other points i need to set up . I have factory reset it several times both on the app and manual, I have re installed the new google home app .. ugh . What do I do ? 

[olavrb]

Where do you live? In China for instance, it won't work because Google is blocked there.

Where did you buy your pucks? Mixing pucks intended for different regions, like EU and US won't work.

[Jeff]

Hey, Tedneedham62.

Sorry for the issues you're having getting your WiFi set up with your points. I imagine that's a frustrating experience. Let's get things working for you.

So I do have a few questions that will help us narrow things down.

• Is this the first time you have set these points up, or have they been used in your network before?
• As olavrb asked, do you know if they're all from the same region?
• Are any other devices failing to connect, or is it only the points?

If you can let me know a little more, I'm sure we can get things sorted out for you. I look forward to hearing back. Thanks.

[Jeff]

Hey, Tedneedham62.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks