Google Nest - unable to complete setup of access point

[PhenixS1970]

Hi,

Coming from a Google wifi setup I now made the switch to Nest.

Router & 3 Google wifi points are up and running.

However, I can’t complete the setup of the 1 Nest point I have.

Home app connects to it but the final stage of the setup gives a time out error.

Home app on iphone 11/ipad.

Thanks for help.

[PhenixS1970 · Accepted solution]

Solved 🙂 by temp disabling ipv6 in the Home app.

[JohnS2]

How do you disable ipv6 in the HomeApp

[PhenixS1970]

On the app home screen, top right corner setting ‘cartwheel’, scroll down to ‘Advanced Networking’. There you’ll find the button (if you also have google wifi points these will go offline by deactivating ipv6 but once you installed Nest just flip it back on and all good).

[Jhonleanmel]

Hi everyone,

@PhenixS1970, I'm glad that you were able to complete the setup on your Google Nest Wifi, and thanks for sharing the step that fixed your issue.

@JohnS2, were you able to disable your IPv6 in the Home app?

Thanks,

Mel

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel