Google Nest wifi point goes offline

[Bucaro]

My Google Nest is one router and one point.

Randomly, my point is going offline. Router stays OK and connected to Internet.

The workaround is to power cycle the point but it's too annoying. I was doing this time to time but now it's become more frequent. I need help this is impacting my productivity at home. 

[tajennifer]

Hi Bucaro,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest WiFi point that is going offline. I understand how frustrating it can be when things don't work as expected; thank you for trying the power cycle before to solve the situation. But don't worry; help is here. I just need to ask for some information to provide the best solution:

• Is the point connected directly to a power outlet?

• What's the color of the light on the Wi-Fi device?

• Is the setup network available on the Wi-Fi connections list?

• Were there any recent changes on the network?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[Bucaro]

Yes, It's connected to the power outlet. There's no color. The point goes offline too frequently.  Sometimes it fixes itself but there's cases that I have to power cycle. 

Yes, the setup network on the wifi connection list.

It hasn't been any changes in my network. 

I have factory reset the nest point using my phone and manually. I have reinstalled the app on my phone. I've changed the device to another outlet. I have used another phone. Still the same problem and it's annoying.  This is impacting my productivity because I work from home. I need a resolution of this issue or I will have to change my wifi system to another brand. 😒 

[tajennifer]

Hi Bucaro,

Thanks for your reply and the information provided. I understand that you already tried multiple steps, including the factory reset, and the device is still not working as expected. We are sorry for the inconvenience that this can cause. But the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Regards,
Jenny

[Bucaro]

Done. I have completed the form.