05-06-2023 02:09 AM
Hello,
Google Play and Youtube are not working properly when connected to Google Wifi router (Gen 1):
This applies to ALL devices connected to the Google Wifi - those devices all work fine when changing to another wifi or data.
I have seen other posts with same problem and followed all instructions but nothing worked. Deleted cache in apps, reset both wifi routers and reset the home wifi multiple times.
I've also checked that address in Google Home app and Google account are the same.
Oddly enough, the problem has sometimes solved itself for short periods of time without having done anything but it always comes back.
Thanks in advance for your help!
06-13-2023 09:52 AM
Hello Petereims,
Thanks for posting — let’s see what’s going on.
Please answer the following: when did you start noticing this issue? Were there any changes on your network? Is there a switch on your network? What's your Internet service provider? What's the model of your modem?
Give these steps a try and check if there's any improvement in the performance of the devices connected to your Wi-Fi network:
Keep me posted.
Best,
Lovely
06-16-2023 10:47 AM
Hi Petereims,
I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.
Cheers,
Lovely
06-17-2023 11:48 AM
Hey there Petereims,
Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.
Thanks,
Lovely