Google WIFI is assigning a device to the wrong network

[ccarmody5]

I have an Amcrest ASH22 Camera that I had on my network at one point.  I don't remember what happened but I ended up needing to do a factory reset and now I cannot get it on the right network.  

My current devices are all on 192.168.86.xxx and anytime I try to set-up this camera over wifi, it gets assigned to 192.168.1.50.  I don't understand why the 86 is changing over to 1 for this single device.  The camera has access to the internet but I can't get it to connect to my BI server due to it being on the wrong network.  I have tried factory resetting the camera multiple times, along with factory resetting my entire wifi network.  

[Jeff]

Hi, ccarmody5.

Sorry for the connection issues you're having with your security camera. That sounds like a confusing situation. Let's dive into this and get things worked out for you. I have a few questions to help us get started.

• You mentioned the factory reset. Was that a reset for your camera or your WiFi network devices?
• Have you tried changing any settings using static IP addresses?
• Do you have any other devices struggling to connect or remain connected to the network?
• Do you know if the camera operates on a 2.4GHz or 5GHz connection?
• Have you set up a guest network?

If you can fill me in on a few more details, we can get this sorted out. I look forward to hearing back from you.

Thanks.

[ccarmody5]

Hi Jeff, I tried replying but apparently it didn't save.

• For the factory reset, I completed this on both the camera and the wifi network.  However, when setting up the wifi, the system did not assign new ip addresses to anything so I don't know that it actually did a full factory reset.  
• The camera is pretty basic and does not allow for static ip addresses, that I can find at least.
• No other devices have an issue with the network, only this one camera. 
• The camera runs on the 2.4 GHz network
• I haven't tried a guest network and could go that route just to see. 

At this point I have replaced the camera and it's just sitting in a box.  I'm not overly concerned with it but it would be nice to know what actually happened here.  

Thank you

[Jeff]

Hey, ccarmody5.

While it's not common, it is possible for 2.4GHz only devices to struggle to connect to the mesh network. Due to the dual-band nature of the mesh setup with both 5GHz and 2.4GHz running together, sometimes the devices struggle to pick out the 2.4GHz band and fail. One weird workaround is to set up 2.4GHz only devices on the far edges of your network's reach, due to the fact that 2.4GHz has a longer reach than 5GHz. Once it's set up, you can move them to where they'll be used and connections generally remain stable.

Thanks.

[Jeff]

Hey, ccarmody5.

I'm just checking in to see if you tried setting up your devices in the manner I suggested. I know it's a bit of a workaround, but it's definitely worked for others. If you're still having issues, please let me know.

Thanks.

[ccarmody5]

Thank you Jeff for the suggestion but no, I have not tried anything else with this camera.  It's pretty much sitting on a shelf and not much of a priority.  I appreciate the help but since the rest of the network fine, I don't think I'll spend much more time on this. 

[Jeff]

I understand ccarmody5. For now, I'll close up the thread, but if you choose to revisit this at any point, please feel free to go ahead and open up a new thread and we can pick things back up.

Thanks.

[Jeff]

Hi, ccarmody5.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.