Even as I type this, my WiFi is going in and out of connectivity and now it completely stopped working so I had to plug the ethernet cable directly into another machine. I've literally spent 3 days of my life on this issue, changing pucks around, factory resetting, and hours on the phone with my ISP thinking it was anything but a firmware update.
Things were fine until a few days ago. Connection randomly started dropping, sometimes every hour, sometimes every 12 hours, or every 5 minutes. Meanwhile the light on the unit remained solid white (as if everything was OK) and yet no Internet.
The devices are unusable until Google addresses this in a new firmware update ASAP. Anyone know when we can expect another rollout?
Do your devices actually loose internet connectivity, or is it just the Google Home app saying your network is offline? Because this has been a long standing issue going on for months (Google Home app says network is offline, without actually being offline).
Could you tell us more about your setup? Like:
Some general things to check:
It's not just the Google Home app. The device actually loses connectivity while the status light remains solid white. It only turns orange if I take the ethernet cable out.
No network switches, it's a 1000mbit connection and it's definitely a router issue because the ethernet cable delivers a solid internet connection when plugged directly and bypassing the router. I've also switched multiple router points as the "main" one & done multiple factory resets.
Do you know when we can expect another firmware update rollout? How come we can't revert updates that are done in silence without prompting the user?
This is all I know about a new firmware:
About how firmware updates work on Nest Wifi:
I understand your frustration about lack of control on matters like this. If you need more control of your home Wi-Fi equipment, Nest Wifi is not for you.
I have 3 Nest Wifi's (model h2d) that have been working fine for 2+ years. On Wednesday 11/9 Network was down. Initially I thought it was Xfinity. Cable modem works fine with laptop connected. After rebooting modem and nests numerous times with no success, I decided to factory reset Nests. Now I cannot get a single Nest to complete the setup process. Fails to connect to internet and loops me back to reboot the modem, reboot the nest process. Nest does not appear to obtain IP address from cable modem via DHCP (see attached). However, when I plug a laptop directly into the cable modem, it is assigned a DHCP IP address and internet works fine.
All three Nest WiFi's are bricks. Had to buy a new wifi router today to get back online. Very disappointed with Google support and Nest product team for having no fix, workaround, or ability to roll back firmware updates. Not acceptable for network infrastructure devices. Will never recommend Google products again.
I am holding out for another week or so for Google to fix this mess, as I limp along with the cheap wifi router I picked up as a workaround. In the meantime I'm researching options, considering the ASUS ZenWiFi Pro AXE11000 Tri-Band WiFi 6E Mesh System (ET12 2PK). What did you wind up getting as a replacement?
Thanks for posting — let's see what's going on.
We appreciate the help, @olavrb.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
As stated earlier I have already filled up the form. How many times do I have to fill it?
I have already given up on Google support.
Multiple users have reported that their setup has worked without issues for multiple years. Then comes firmware 14150.376.32 and it goes downhill. What else do you need?
There are also multiple Reddit threads on the issue.
I will be looking to replace my wifi with a non Google one, and rest assured that I will never recommend it again.
same for me, having to restart wifi at least once a day. Was thinking of getting the new Nest Pro but reading the forums doesn't make that option look any better. Disappointed because I've had this 4 puck setup with ethernet backhaul running for 4+ years and had zero issues until the last ~30 days.