Google WiFi/Nest WiFi point intermittent disconnections

[UptownJohnK]

I have a large 5 point set up. It's a large brick built house.  The base unit connected to broadband is a nest WiFi and the rest are Google WiFi devices. I keep getting push notifications that points have disconnected. I have investigated and reinstalled and all seems ok. Mesh tests of devices are either good or great but I keep getting push notifications of devices disconnecting. Anyone have any advice? TIA

[chaconmorales]

Hi UptownJohnK,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Google Nest Wifi points. But no need to worry, help is here.

Before we get started with further details, let me ask you some important questions:

1. Is the child point connected directly to a power outlet?
2. Is the parent point online?
3. What's the color of the light on the Wifi device?
4. Is the setup network available on the Wi-Fi connections list?
5. Is this the first time you’re going to set it up?
6. Were there any recent changes on the network? For example, a move to a different location, new Internet Service provider (ISP), or new modem or router.
7. What's the color of the lights on the parent and child points?

In the meantime, let's explore some potential solutions.

Basic checks:

1. Network congestion:
   • Connected Devices: If you have too many devices connected to your network, it might be overloaded. Try disconnecting some devices temporarily.
   • High-Bandwidth Activities: Limit activities like streaming or downloading large files while adding points.
2. Google Nest Wifi system status and troubleshooting:
   • Check for Updates: Ensure your Nest Wifi system is running the latest firmware.
     • Make sure any offline Wifi devices are powered on and that all cables are secure. If your device is hardwired, check that your Ethernet cables are correctly connected to another Wifi point or switch. Learn more about how to set up hardwired devices.
     • Unplug the Wifi device that is offline and plug it back in.
     • Open the Google Home app  and then tap Favorites  or Devices  and then touch and hold your device's tile and then Settings  and then More More menu and then Reboot.
     • Perform a mesh test to confirm your devices are working properly.
     • Check that your points are within range of your router or primary Wifi point. You might need to move the point closer towards your router or another mesh point.
     • Run a mesh test again.
     • Factory reset your offline device, wait until the light indicates that your device is ready to set up, then add your Google Nest Wifi point or additional router or Google Wifi point again.
3. Google Home App:
   • Restart App: Close and reopen the Google Home app.
   • Update App: Ensure you're using the latest version.
   • Check for Error Messages: Look for any error messages in the Google Home app or on the Nest Wifi devices.

Please check the following articles to Fix your Google Nest Wifi or Google Wifi network, to Test mesh connection or to Restart Nest Wifi or Google Wifi devices.

Please keep me posted.

Regards,

Mario

[UptownJohnK]

Mario

Thanks for the comprehensive reply 👍 I appreciate it. 

All 5 WiFi devices are powered (showing a white LED) Mesh tests between wifi points are either good or excellent.

Parent WiFi router from broadband provider is online (currently connected my phone to it with Internet access) 

When I revert back to my  Google WiFi network it connects but says no Internet. In the home app it says the Google WiFi devices are all off line. 

I know internet is reaching the first device because I the loop though Ethernet from the Google device is feeding Internet to the Sonos base station and is working fine. 

I have power cycled each Google device and they have all come back on showing a white LED. 

That's it.......

PS This network has worked well for 5 years. I can't point to any one occurrence, in the beginning when we started having problems a few months ago we found that power cycling the provider's fiber optic box, their router and the first  Google Google WiFi device. However it has increased since thIen and now I find we are doing this 10 times a day now. 

[cifuentesj]

Hi @UptownJohnK 

Thank you for your timely response and the information you've provided.

I really appreciate the steps to follow on the previous post and the details. I am sorry to hear that you are still encountering the issue. To assist you further, please provide me with the following information:

• May I know what modem mode you have? , if it is a modem, modem and router combo, or router. 
• You can confirm this information with your Internet service provider; please ask and confirm if your modem is in bridge mode.

Additionally, you can change your DNS, and you can monitor between 48 and 72 hours. If you would like, you can follow this article. Change your DNS

Thank you for your help. I look forward to hearing from you.

Regards,

Jeremy

[UptownJohnK]

Jeremy 

The broadband provider modem is a branded Sagencom (French) CS 50001. I do not keep it in bridge mode because I use the WiFi for the TV. When Google WiFi kept falling over I found the provider WiFi did not and was located  close enough to provide a stable signal.

THE GOOD NEWS.

I gathered up all my points (6), placed them side by side, powered up and connected to the network. I looked at a mesh test and found three had poor connections. So I factory reset the three and got good or great for them all. I returned them to their locations around the house, monitoring  mesh after placing each and have no problems 👍👍👍👍.

My next problem was Sonos(4 points and 2 controllers plus app). The controllers were not seeing the system and the app worked sporadically. After some investigation I found that coincidentally Sonos had chosen the  last few days to force owner to separate Sonos 1 from Sonos 2 devices. It's probably good because they no longer support Sonos 1 devices. The outcome is now  I have 2 Sonos systems and will probably see the problems on the Sonos 1 system.

Phew! I hope that is the end of it all. It put a real spring on the old brain!

Thanks again.

It is fed on the loop through from the first Google WiFi device. I realize it doesn't use the Google mesh but does use 

[chaconmorales]

Hi UptownJohnK,

Thanks for getting back to me!

Great to know that your Google Wifi/Nest Wifi points are now working properly.

I'm sorry to hear you are still having issues with your Sonos devices. Their support team can provide tailored troubleshooting steps.

I'll be here if you need anything else from our side. I'll be happy to answer any question you may have!

Best regards,

Mario