Google WiFi connection

[NathanS77]

Recently reset one of our WiFi units but the old WiFi unit that is offline is still visible in our google home app. How do I remove?

[olavrb]

You should be able to delete it by going to settings (icon) on the device in Google Home, then "Factory reset Wi-Fi point".

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@NathanS77, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[NathanS77]

Yes. One of our google WiFi points continues to drop signal. I have reset in the app and now it shows 2 devices under the 1. Still can’t delete 

[AbigailF]

Hi NathanS77,

Thanks for the update. Please try doing a factory reset on your network. Take note that this will delete all network data. Let me know how it works. I'll wait for your reply.

Best,
Abi

[LovelyM]

Hello NathanS77, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

[Dan_A]

Hey there,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards,

Dan