Google Wifi blocking access to router IP

[dixons117]

So I need to configure my main router that the Google Wifi is connected to, but the router is blocked by Google Wifi and the device is not showing up in the list to even add it to a DHCP Whitelist.

I was told to make configurations to the router... but... I can't access the configurations of the router if I'm blocked.

No Parental Controls are set up either.

Currently remote connecting in to the PC on the network as I am out of town, but I am at a loss on what to do.

[RT63]

Do you mean that you need to connect to your modem?  Or do you have the Google WiFi behind another router?  If the later, connect directly to the first router.

      cable / FIOS / DSL -->  MODEM --> Google WiFi  

      cable /FIOS/ DSL --> MODEM --> Router1 --> Google WiFi

Google WiFi is a router and wants to manage your home network.  Having Google WiFi behind a router will get into double NAT problems.  If you need more wired ports than Google WiFi provides, you can add a simple unmanaged Switch after Google Wifi for your hardwired devices

      cable / FIOS / DSL -->  MODEM --> Google WiFi  --> Switch

Hope this helps.

[buiklimketr]

I am having a similar issue, my setup is:

Fiber -> Modem -> Google Nest Hub/WiFi

I was asked to log in to my modem but when I enter the IP address of the modem it says "This site was blocked".  I cannot find any settings where any IP/website is blocked.

[dixons117]

In your situation there should be a white list you can add on the Google Home app. I can't remember where I saw it, it wouldn't fix my issue, but may fix yours.

I'm cable > modem/router combo and split here for Google WiFi and new router. Basically like previous answer I was double NAT which was my issue. Learned new things that's for sure

[EdwardT]

Hi folks,

@RT63, thanks for he help!

@ixons11, I'm glad to hear that you were able to figure it out. Please observe it for now and let us know if anything comes up.

@buiklimketr, how's it going with your Google Wifi? Were you able to try the steps provided by dixons117? Keep us posted.

Thanks,

Edward

[Jeff]

Hi buiklimketr,

I'm just checking in to see if you still needed some help on this. If you're looking for input still, just let us know.

Thanks,

Jeff

[EdwardT]

Hi buiklimketr,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[buiklimketr]

Hi EdwardT,

I was not able to access any setting which allowed me to white list an IP address; however, the issue I am having is related to my WiFi router not putting out the full internet speed coming into the router.  I have upgraded to gigabit service but only getting 400-500 mbps out of the Nest WiFi.  The initial thought was the the ISP was not providing 1000 mbps or a setting on the modem was incorrect.  I was able to confirm that the ISP is providing 900-1100 mbps to the router and it seems it is a WiFi issue.  I have not had time to troubleshoot completely but have found other threads with similar issues.  Appreciate the follow up!

[EdwardT]

Hi buiklimketr,

Thanks for the response. I'd just like to clarify, are you using a modem / router combo? Also, could you try doing a speed test directly to your modem?

Looking forward to your response.

Thanks,

Edward

[buiklimketr]

My setup is a modem only --> Nest 

The speed test results directly to the modem (tested via Google Home App speed test) range from 900-1000 mbps download and upload.  

I've tested with various speed test sites via iPhone 12 & 13, laptop and iPad.  The maximum speed has been around 500 mbps via WiFi. 

Still plenty of speed for our typical usage, but unsure why the downgrade in speed through the WiFi.  

[Jeff]

Hey buiklimketr,

I'm just checking in real fast to see if you were able to try out Edward's suggestion of connecting directly to a computer and to see if you had any updates about what happened there.

Thanks,

Jeff

[buiklimketr]

I plugged my Fiber router directly into the computer and confirm that the speeds are similar to what was seen in the Google Home App speed test (800+ mbps).  I am still only getting 400-500 mbps through the WiFi on any device.

[Jhonleanmel]

Hi everyone,

@Jeff, thanks for the help.

@buiklimketr, thanks for letting us know and I'm sorry for the delay. 

Give these steps a try:

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Mel

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jhonleanmel]

Hi everyone, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[EdwardT]

Hi buiklimketr,

Thanks for the response. Could you try connecting a computer directly to your modem and try logging into it again?

Thanks,

Edward

[dixons117]

What I was trying to achieve was setting up a home lab area. It took me a bit to realize what I need to do to make it work, basically I need to set the Google on the new router and then the new router be fed from modem. I just direct plugged into the router to make my adjustments