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Google Wifi (gen 1) issues

Community Member

I have been using the Google Wifi (first gen) 5 point mesh set up for over 3 years now.  it has been fantastic and has performed very well on my former ISP.

Today I switched ISPs for higher speed on the same technology (NBN HFC) and for the first couple hours everything was great.  The Speed test within the home app was showing over 600/50 mbps down/up, and the performance even on the farthest mesh was still very strong.

Not long after that, my speed became capped at 30/30 mbps.  It is NOT the ISP, as when i connect my laptop directly to the NBN NTD i get the similar speeds as in the first couple hours.  However, the Google Home speed test is now showing a max of 30/30 speeds, and that is the maximum speed evidenced on the network.

So far I have:

- Factory reset the entire mesh network and re-initialised.

- Factory reste the entire mesh network again, and re-initialised with a different Google Wifi as the primary router to the NTD.

- tested 4 different ethernet cables for connecting the NTD to the primary Google Wifi Router, including a few brand new ones.

- rebooted the entire system many times, including the NBN and the Google Wifi mesh.

I am still stuck at 30/30 speeds on the network and the Google Home speed test, while getting  +600/50 on my laptop connected directly to the NBN NTD via ethernet cable.  

I have been unable to find anyone with similar issues, and no amount of tinkering with any settings has made a difference at all.  I am at a complete loss.


Community Specialist
Community Specialist

Hi Joseph97,


Thanks for posting — let's see what's going on.


Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?


Give these steps a try:


  1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  2. Remove any special characters in your network name and password.
  3. Turn off IPv6.
  4. Set a custom DNS at on the primary and on the secondary server. Hit the save/ floppy disk icon on the upper right.
  5. Unplug the power from your Google Wifi devices for 2 minutes.
  6. If the issue persists, try factory resetting your network.

Let us know how it goes.




Hi Joseph97,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Community Specialist
Community Specialist

Hi there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.