I recently was given a 3 pack Google wifi from a friend. He factory reset it before giving it to me. Upon installation and setup at my house, my family's phone's location is showing at his residence. Life360 has them leaving home as soon as they connect to the wifi here. Occasionally it bounced back to my house but then right back to his residence. Please advice
Sorry just want to confirm, when you factory reset, you are having to go through the entire setup process again correct ? Naming the Fifi network, setting a password, adding the points, etc... ? It makes no sense at all that they would show their old home , unless the factory reset didn't fully wipe the devices. How are you doing the factory reset, through the app or via the reset button on the device itself?
Also want to confirm , can you ask your friend if they have removed the old devices from his Google home app ?
Sorry for the setup issues you're having with your points. That sounds really confusing, especially after going through the factory reset process. I'm going to consult with an internal team on this and see what we can find out on this. I'll update the thread as soon as I know more.
I’m still trying to figure out the issue as well. Our locations bounce between my house and the old location about every 15-20 minutes. It’s very annoying. I was hoping with time it would straighten out but so far no luck
I fixed the issue. I’m an apple phone user. What I did to fix it was go to maps and report my location as being wrong and changing it to the correct address. I did this for every device in my house. 24 hours later it was updated. Android users can do the same with whatever standard map application is on their device.
That's good news, andysutt. Also, thanks for sharing the fix that worked for you. Hopefully that works for others as well. As we have our resolution on this one, I'll go ahead and close up the thread. If you need anything else down the road, just feel free to open a new thread.