I am unable to set up my Google wifi mesh router. It gives me the following error
Checking Internet Connection This won’t take long”. Then it says: ”Connection issue. The modem isn’t giving your WiFi point an internet connection…” and invites me to restart the network.
Pls let me know how to fix it
Hi, I got someone from support to walk thru the installation, and it worked.
I'm not sure exactly what the issue was initially, but I think I had connected an internet phone line to the modem, in addition to the wifi router, when I was setting up initially, and it may have confused the modem and router.
Try unplugging everything and follow the instructions one step at a time.
Also try calling support. They're great.