Google Wifi not meshing with 5G modem

[DougalVizsla]

Hi,

I’ve recently installed a Nokia 5G Gateway modem, and have attempted to set up my Google wifi mesh. The Google wifi mesh was previously working with a broadband fibre to the premises setup. The first Google Wifi point successfully connects to the internet via Ethernet cable to the modem, but the two remote points are not connecting. I’ve tried factory resetting all Google wifi points, restarting the 5G modem, reinstalling Google Home and creating a new nest, and placing the second Google Wifi point immediately next to the first. I’ve also checked the Nokia 5G settings to see if there is any guest settings I could disable. There are none. 

Any suggestions? Cheers

[MichaelP]

Hello @DougalVizsla 

Can I ask how close your first (primary) Google WiFi unit is to the Nokia 5G modem? If it's successfully connecting via Ethernet, but the mesh secondary units can't connect to it, I'm wondering if there's an RF interference issue that might be mitigated if that first unit were moved a little further away from the modem – a couple meters, if possible.

Also, if the Nokia modem provides WiFi itself, then try to turn that off if you can.

[DougalVizsla]

Hi Michael, thanks for your reply. The primary Google wifi point is immediately adjacent the 5G modem. Having said that, after a bit more internet searching, I’ve found a solution to the problem someone else had posted. I needed to link my secondary Google wifi points via Ethernet to my primary Google wifi point, and set up each point sequentially  that way. Once they have internet connection, I was able to unplug them, move them to where I wanted them set up in the house, and just simply connect them to the power. I then ran a mesh sync, and they are now all working. 
Thanks again for your time responding to my enquiry. I really appreciate it!

[Jeff]

Hi, DougalVizsla.

It looks like you and MichaelP were able to get this sorted out. Thanks for giving the update on how you resolved this. Before I mark the thread as resolved, I just wanted to check in and see if there's anything else you needed. If so, just let us know,

Thanks.

[DougalVizsla]

Hi Jeff, all resolved. You can close it out. 

cheers!

[Jeff]

Sounds great, DougalVizsla. Happy to hear it's all been worked out. If you need anything else, please feel free to open up a new thread.

Thanks.