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Paused Sonos still started playing automatically despite being "paused"

bbartel78
Community Member

I have a Sonos speaker that randomly starts playing music from my synology NAS automatically.  Sonos support has been no help figuring out why so I figured I'd just pause the device and then unpause it when we wanted to use it.  Well it still started automatically playing today when I wasn't home but since I had it paused, my wife wasn't able to connect to it to turn it off.  How is it possible that my wife couldn't connect to it from her phone but it was still able to connect to my synology to start playing music?  What exactly does pause do?

1 Recommended Answer

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @bbartel78 

The "pause" feature in Google/Nest WiFi stops devices from connecting to external machines on the internet. It does not stop connectivity to other machines on your internal network. Smart speakers typically require a working internet connection to initiate and respond to spoken commands, and in addition, may not support app-based control (e.g., from a phone) without a working internet connection, either. I hope this helps explain the behavior you have seen.

View Recommended Answer in original post

5 REPLIES 5

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @bbartel78 

The "pause" feature in Google/Nest WiFi stops devices from connecting to external machines on the internet. It does not stop connectivity to other machines on your internal network. Smart speakers typically require a working internet connection to initiate and respond to spoken commands, and in addition, may not support app-based control (e.g., from a phone) without a working internet connection, either. I hope this helps explain the behavior you have seen.

bbartel78
Community Member

Thanks!

Jeff
Community Specialist
Community Specialist

Hi, bbartel.

It looks like MichaelP was able to explain what was happening here. Before I mark this as resolved I just wanted to follow up and see if there's anything else you needed here. If there's more I can do, just let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks