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Google Wifi struggling as Access Points in Nest Mesh

ncawthon
Community Member

I'm using my Nest Router and Access Points successfully in creating a mesh network, but am unable to add the three Google Wifi (Gen 1s) Router / Access Points onto this network. Factory Resetting doesn't seem to have an effect, Device Manager / Google Home don't recognize them either. 

I did have one Gen 1 that indeed did show up as a found device, and go to the point where I could add it to the network, but the process didn't complete and I lost progress. Not sure what I did that time differently. 

Any ideas about the Generation Gap? 

nc

12 REPLIES 12

Ricarido
Community Member

Please check in your phone settings under Wifi if the setup SSID for that point is broadcasting, if not since you reset it already I do suggest reaching customer support since it could be a device issue. 

zrohit
Community Member

Hello 

I had a similar issue.  I had to delete the old network, in the Google Home App fist, then add all the nodes back in one at a time.  In the Mesh test only the NEW AP show and the old AP show in the "List" option in the App.

Hope this helps.

Jeff
Community Specialist
Community Specialist

Hi, ncawthon.
I just wanted to jump in real fast to see if you saw the replies from the community here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Jeffrey Rivera, zrohit, and Ricarido, thanks for the help!

 

@ncawthon, I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

 

Thanks,

Edward

ncawthon
Community Member

Thank you @EdwardT and @Jeff - removing the Home network and manually re-adding each device solved the problem. The Google Wifi points showed up after a clean network creation. Glad I did this before adding too many more devices+routines to the network, as it could have been very difficult later on. 

EdwardT
Community Specialist
Community Specialist

Hi ncawthon,

 

Thanks for the update. I'm glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

zrohit
Community Member

Hello Jeff

Is this how the Mesh test supposed to work? ie. Mesh test does not support previous models?

Thanks

Jeff
Community Specialist
Community Specialist

Hey, zrohit.

The mesh test measures how strong of a connection each WiFi point on the network is receiving. If your points are spaced too far from one another, you might see a weak connection. Both Google WiFi and Nest WiFi points support the mesh testing. The test is performed through the Google Home app, and it's always a good idea to run the test any time you see performance issues. This article will explain a bit more for you: https://bit.ly/32B2jUe

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, ncawthon.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

We've slowed down again, so I'll be locking the thread soon. As last time, I'm happy to keep this open if anyone still needs help, so let me know.

Thanks!

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks