I moved into a new place and I had to change my internet connection so I did a factory reset to all my pucks. After setting up the network, One puck has been unable to connect to a wired connection and everytime it turns on; it displays the blinking blue light, then the fixed blue light and finally the white light. Assuming it's updating, it takes 10 minutes to turn on. This happens everytime. I have tried the factory reset from the app and the hard reset button, yet it keeps doing the same thing. I know the ethernet wall socket is providing connection as I have connected my laptop and it works. Any suggestions....
Sorry for the late response here and for the issues you're having with your WiFi point. I wanted to check in and see if you still needed help on this or to see if anything had changed on your end. If you still need help, please let me know and we can look into steps to take on this.
Thank you for the follow-ups. Yes anytime I turn on the router or it restarts, it goes thru the process of the blinking blue lights then the slow pulsing blue lights for about 7 to 8 minutes before the light turns to White. Assuming that means it's doing a software update each time. This is still prevelant.