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Google home is completely reset

Community Member

My google home app is completely reset and it will not pick up any devices however I have two mesh pods set up and they were working fine for the last two years.  Today it is asking me to set up the app and when I try to no connection and no devices. 


Platinum Product Expert
Platinum Product Expert

Are you logged into the same Google account in the Google Home app that set up your Google Wifi initially? A Google Home home is tied to a Google account.

Last resort is to factory reset all Google Wifi units using the physical button ( ) then set them up from scratch ( ). Be sure to reuse the network name (SSID) and password, then your devices will reconnect automagically.

I don't work for Google.