09-11-2023 05:54 AM
The 3 google Wi-Fi’s are active and we have internet, but they are showing up in the app any more and when I try to add them, it doesn’t recognize them at all.
what happened and any ideas in how to fix it?
I’ve done the disconnect and turn off it all and wait a couple minutes and reconnect/turn on everything. It changes nothing.
Thanks y’all!!!
09-13-2023 02:12 PM - edited 09-13-2023 02:16 PM
Are you logged into the same Google account in the Google Home app that set up your Google Wifi initially? A Google Home home is tied to a Google account.
Last resort is to factory reset all Google Wifi units using the physical button ( https://support.google.com/googlenest/troubleshooter/13816290?hl=en ) then set them up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Be sure to reuse the network name (SSID) and password, then your devices will reconnect automagically.