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Wifi not showing up in the app

Community Member

The 3 google Wi-Fi’s are active and we have internet, but they are showing up in the app any more and when I try to add them, it doesn’t recognize them at all. 

what happened and any ideas in how to fix it?


I’ve done the disconnect and turn off it all and wait a couple minutes and reconnect/turn on everything. It changes nothing. 

Thanks y’all!!!


Platinum Product Expert
Platinum Product Expert

Are you logged into the same Google account in the Google Home app that set up your Google Wifi initially? A Google Home home is tied to a Google account.

Last resort is to factory reset all Google Wifi units using the physical button ( ) then set them up from scratch ( ). Be sure to reuse the network name (SSID) and password, then your devices will reconnect automagically.

I don't work for Google.