Hi, Saul.
Sorry for the issues you're having with your Home app and accessing settings. I imagine it's frustrating to not be able to get to those settings for your network. Let's take a look at this and see if we can get your sorted out. One thing I would like to try first is to reset your connection to cloud services. The steps for that are below.
Open the Google Home app.
- Tap the WiFi icon.
- Tap Settings.
- Select Privacy settings.
- Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
- Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
- Disconnect the power adapter from the Nest WiFi points.
- Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
- Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
- After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
- Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
If you run through those steps and things are still not working correctly, please let me know and we'll look at more options.
Thanks.
