CANNOT ADD A SINGLE G WIFI POINT TO MY EXISTING G HOME WHICH ALREADY HAS A MIGRATED NETWORK OF G WIF

[AARONSULESKE]

MY HOME WILL NOT ACCEPT A SINGLE G WIFI GEN 1. I HAVE A NET OF 4 GEN 1 WIFI POINTS THAT I MIGRATED TO THE HOME. NOW I BOUGHT A SINGLE GEN 1 WIFI TO ADD AND CAN'T FIND THE DIRECTIONS THAT WORK.

[olavrb]

Are all pucks bought for the same country/ region? Mixing US and EU for instance, won't work.

Guidance on set up:

• https://support.google.com/googlenest/answer/9548301?hl=en

If that does not work I'd try to factory reset your whole network and set it up from scratch:

• https://support.google.com/googlenest/answer/6246619?hl=en

If you use the same network name (SSID) and password, devices will reconnect by themselves.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@AARONSULESKE, how's it going with your Google WiFi? Still need our help?

Thanks,

Edward

[AARONSULESKE]

IN ORDER TO DO THIS RIGHT I'LL TRY AGAIN, STEP BY STEP - NEED THE STEP BY STEP INSTRUCTIONS THAT ARE CLEAR AND CORRECT - ANY SUGGESTION WHERE I CAN FIND THESE? THANKS.

[EdwardT]

Hi folks,

@Luisvas, thanks for the help!

@AARONSULESKE, I apologize for the late reply. Were you able to try the steps provided by Luisvas? You could also click on this link for additional troubleshooting steps we can try.

Thanks,

Edward

[Jeff]

Hi, AARONSULESKE.

I just wanted to follow up to see if you were able to test those steps out and see if you were still looking for some input on this here. If you're still looking for some help, just let us know.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[Luisvas]

I have had exactly the same issue this weekend and
worked it out today - If you connect to the WiFi the AP
generates and press the i beside the name, ensure that
the following is all switched off:
Low Data
Private Wi-Fi Address
• Limit IP Tracking
I switched it off and they connected to the mesh after
that. Been hours trying to fix it!!!!!!