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Google mesh connectivity issues

mkiran02
Community Member

Hi,

I have 38 devices connected to my 3 mesh routers, where recently I am seeing intermittent  connectivity issues. There is no connectivity issues with the provider and tried with power recycling modem, resetting routers etc.

Router Model : NLS-1304-25 and is having latest updates.

All of my devices looses connections and taking a minute or 2 to come back. This is happening anytime in a day, no particular time frame. Sometimes I loose it multiple times in a day.

That would be great, if you have any pointers to solve this issue.

Thanks in advance.

 

4 REPLIES 4

Droesslerr
Community Member

Same issue 

Moved:

Jeff
Community Specialist
Community Specialist

Droesslerr
Community Member

Yeah I’ve been on the phone with them 4 times now. They have no clue. It’s getting frustrating. 

Jeff
Community Specialist
Community Specialist

Hi, all.

This is currently a known issue that we're discussion in a larger thread. I'm going to merge this conversation with that one. We'll keep things updated as we're investigating things on our end. Thanks for sharing your experiences along with others as it helps us diagnose things more quickly.