Google mesh won’t reset

[Moerakker]

Hello fellow users

I have this generation 1 Google Wi-Fi which I cannot factory reset

-after holding the reset button for 10 seconds it’s flashes blue but after the blue flashes it goes back to flashing orange

—which means that the Wi-Fi point doesn’t have Internet connection

I tried the sequence from the other firmware version which does not allow me to start the reset process

I have other Wi-Fi mesh network units and they were all easy to reset , however this one just doesn’t want to go in reset mode

it flashes blue then soft blue after a while it goes in yellow flash mode

—however if I keep on holding the reset button depressed it turns into a yellow flash sequence and stays like that 

maybe the unit is broken?

kinds

Morten

Manila

[olavrb]

Given following documentation:

• https://support.google.com/googlenest/answer/6246619?hl=en#Factory_reset_button&zippy=%2Cgoogle-wifi...

If your firmware is older than 13729.57.27 (the newest available AFAIK), hold reset button while inserting power. Might be relevant? Read more in the linked doc. 🙂

[Jeff]

Hi, Moerakker.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks