Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Teyana Bobbitt
My Google nest has never had an issue until recently. Last week on Wednesday the Wi-Fi started going in and out. The internet remained working but the Wi-Fi would go in and out. I called Spectrum they said something was wrong with the modem and yesterday they said they fixed it. They are now claiming that it is Google that is the issue. Spectrum said that I'm probably on a channel that a lot of people are on and that's the issue. I spoke to someone from Google yesterday and they troubleshooted the issue. The internet has still been calling on and off and I don't know what to do. I have already unplugged the modem and the router and then plug the modem waiting for the internet to work and plugged in the router. I have reset the priorities and my modem is a modem alone. I need help.
I have does all of the above, and praying it will remedy the situation. I experience multiple drop/reconnections throughout the day. I have Xfinity wifi via very good DOCSIS modem connected to google/next wifi router. We have an old lath/plaster home, and wifi range is terrible, so I have 5 access points spread throughout.
I´m right now in the process of trying the suggested steps.
However, I would like to add some findings about the problem, just for your further analysis.
I´ve found out that when I get disconnected from WiFi on my MacBook Pro 16 I´m not disconnected on my Samsung Galaxy S21 Ultra - it still works fine.
My wife´s Samsung Galaxy A50 however, loses WiFi connection very often and much more often than my MacBook Pro.
At the same time as my MacBook disconnects, a Windows 10 computer still has connection.
When any device is disconnected I go in to the Google Home app on the phone to check network status and it is always green at these occations. I even do an internet perfrormance test and get excellent values.
So to conclude, WiFi drops for some devices, randomly and not at the same time for all devices.
I also want to add that the MacBook WiFi connection tend to drop when I´m in a MS Teams meeting.
(could it be a load issue (but still my wife´s phone is not heavily loaded with WiFi activity when it goes down)
AND - All these dissconnections have started after I replaced my old WiFi router to Google Nest (with to sattelite devices)
Nothing has worked yet. I pluged the main nest router into a timer that turns off and then back on 30 minutes later every morning at 6am. But later in the evenings I still get "outages". I removed one of the APs to see if that helped but no real benefits have been seen. So I just kinda deal with it...sucks!
My nest router started doing this 2 months ago and I've tried everything to fix. ISP has come out here and claimed it's the best router. I recently learned it crashes everytime I try downloading games or if two devices are streaming video at the same time. According to all the trading Ive done, it sounds like faulty hardware which google is aware of but doing nothing about. I'm so frustrated as I work from home and paid alot of money for a device that shouldn't have issues.
To enable bridge mode, you can do it a variety of ways. We have a help article that shows you the different possibilities and the recommended steps. You can check that out here: https://bit.ly/3nQiHqK
If you need any help after going through that guide, please let me know. Thanks.
I've been trying to debug the problem for weeks, it's really frustrating. It seems that only bridge mode is working correctly. If I activate the NAT mode I cannot stay connected to the wifi for more than a few minutes.
I can add some details on the analyzes carried out.
The first time I installed and configured Google Nest WiFi I had an amazing connection with speedtests close to 1Gbps for a few hours. Then the disconnections started and I fixed them with the bridge mode.
The strangest thing, however, is that now the speedtest does not reach more than 95Mbps in download (300Mbps in upload) via the speedtest of the Google Home app. If, on the other hand, I do a speedtest via browser from a device connected to the network (Google Nest WiFi) then I get to 500Mbps in download. My provider is Sky WiFi (Italy) and I am using Sky WiFi Hub connected to Google Nest WiFi via Ethernet. Sky WiFi Hub has all WiFi networks turned off at the moment.
Same device (Google Pixel 5), same network from Google Nest Wifi, same time. On the left the speed test from Chrome Browser. On the right the speed test from the Google Home App.
I’m also having the same issues Jeff. My system worked perfectly for 1 year and a half. Started having issues about 3 months ago. Now the system keeps shutting down after a few hours. Have done everything, reset, factory reset. Could use some help please!!!
Also for me. Started 1-3x per day in late 2021 and is now up to 1-3x per hour or worse. I took all the splitters out and directly wired the TP-Link DOCSIS 3.0 to the outside line, and somehow that made it more unstable.
I am experiencing the same issue, 3 google hubs, the units with screens, worked perfectly for 4 years, then 3 months ago, intermittent disconnects and reconnects. I am using the exact same wifi gear for the last 4 years, enterprise grade switches, and cat 7 cabling for my connect to the internet. Conclusion, the google devices have upgraded their firmware, causing this instability. Thoughts ?