Slow (or no response) for Facebook on iPhone when under Google Wifi

[liutatman]

Slow (or no response) for Facebook on iPhone when under Google Wifi

It happens occasionally when loading Facebook content (e.g. Photos, comments or videos etc.), But it is working fine when I use the Wifi provided by the ISP directly.

Below are the 2 scenarios

ISP router > LAN > Google Wifi WAN > Wfi > iPhone Facebook (Problem happened)
ISP router > Wifi by ISP router > iPhone Facebook (Working fine)

Quite sure the issue came from Google Wifi, same ISP, same iPhone, same App. It just happened when that via Google Wifi. My wife got the same problem with iPhone 13 with Facebook.

[olavrb]

Try to disable IPv6 in the Google Home app. Related thread from the other day:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Content-not-loading/m-p/212624

[liutatman]

Tried and tested for 2 days. Obviously better than before, still happen but very very rare

Thank you very much

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@liutatman, thanks for reaching out. I'm glad to hear that there are improvements after trying the steps. How's it going right now? Still need our help?

Thanks,

Edward

[Jeff]

Hi liutatman,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[liutatman]

HI Jeff,

After about 1 week, I just found the problem was still persisted. In addition, I tried to set the ISP router to obtain IPv4 address only in order to align with Google WiFi but problem not got fixed.

Thank you very much.

[Jeff]

Hi liutatman,

I'm sorry you're still seeing issues, even after trying the IPv6 setting step. By any chance are you using custom DNS settings, or are you using the default DNS settings?

Thanks,

Jeff

[liutatman]

I am using custom DNS settings, primary 8.8.8.8 and secondary 8.8.4.4 accordingly.

[Jeff]

Ok, thanks for confirming that for me, liutatman. Those are the DNS settings I was going to suggest, so that's not our issue here either. I'll need to keep looking into this for you. For now, keep IPv6 disabled and using those custom DNS settings. I'll update when I can find more info.

Thanks,

Jeff

[liutatman]

Hi Jeff,
Many thanks for your help!

[Princesss]

Hi liutatman,

Chiming in-- have you seen any changes? Let us know if you notice anything and we'll get back to this thread as soon as we have news.

Best,

Princess

[liutatman]

Hi Princess,

just the same, no improvement yet. keep slow when using facebook via Google WiFi. but working fine when direct connect to the Internet

[Jhonleanmel]

Hi liutatman,

Thanks for these added details and I'm sorry for the delay. 

Give these steps a try:

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Cheers,

Mel

[Jhonleanmel]

Hi liutatman,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi liutatman,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[liutatman]

Hi Mel,
I tried the method you provided but still not working.

Thank you very much

[Jhonleanmel]

Hi liutatman,

Thanks for getting back to us. Could you reinstall the Facebook app? Also make sure that your iPhone's software is updated.

Keep us posted.

Thanks,

Mel

[Jhonleanmel]

Hi liutatman,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jake]

Hey liutatman,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[liutatman]

hi Jake,

I tried to factory restore the Google Wifi, uninstall and reinstall the facebook app. setup the DNS with 8.8.8.8 and 8.8.4.4. Still not working.

You can just lock the thread but just let you know the issue is not solved ever.

[Jhonleanmel]

Hi liutatman,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hi liutatman,

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi liutatman,

I wanted to follow up and see if you are still in need of any help.

Best,

Mel

[Jhonleanmel]

Hi liutatman,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel