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Google nest connection issues

thnkfst
Community Member

I have a google nest with 6 pucks. None is hardwired except for the modem to the first puck. The other pucks are spread out in various areas throughout the house. I would like to hardwire two of the pucks together because of a very weak signal. When I hook up the ethernet cable between two pucks on the next system they refuse to communicate with each other. Am I missing something?

8 REPLIES 8

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @thnkfst 

Connecting two secondary units to each other via Ethernet may behave in unpredictable ways. Instead, wired secondary units should be connected back to the primary unit's LAN Ethernet port through one or more inexpensive, unmanaged Ethernet switches to make more ports available (just to be clear, the "primary" unit is the one you currently have connected to your modem).

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @MichaelP and @RachelGomez123.
@thnkfst, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hi thnkfst,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello thnkfst,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

thnkfst
Community Member

based on the responses I’ve received im guessing that the configuration currently is the best I’ll get. I am unable to connect to the primary unit and connecting to the secondary units will cause unpredictable results.

AbigailF
Community Specialist
Community Specialist

Hey there thnkfst,

Thanks for the update. Should you decide to change your mind and try the setup that MichaelP suggested, you can reply to this thread and we’ll be here to help you out.
 

Cheers,
Abi

LovelyM
Community Specialist
Community Specialist

Hi thnkfst, 

We want to make sure you're all good now. Please tell me if you still need our assistance.

Kind regards, 
Lovely 

LovelyM
Community Specialist
Community Specialist

Hello thnkfst,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Best, 
Lovely