Google nest connection

[hefferc]

After a power outage my nest ( second one)?says I’m not connected   Finally found the 8 digit code but now asking for password   The one I wrote down doesn’t work and I can’t see a forgot password - help 

my phone says I’ve got WiFi which is strange since I’m getting this message and google won’t do any commands ….

[Jeff]

Hi hefferc,

Can you clarify which WiFi device you're dealing with here? Is this a WiFi unit, a display, a thermostat, or something else? Let me know what device is asking for the password and I can help you out here.

Thanks,
Jeff

[AbigailF]

Hey folks,

@hefferc, checking back in should you still have some questions here. Let us know by replying to this thread. 
Thanks for lending a hand, @Jeff.

Best, 
Abi

[AbigailF]

Hello hefferc,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[hefferc]

Sorry - somehow missed the replies.  I ended up calling google nest and after 1.5 hrs- we figured it out! Thanks 

[AbigailF]

Hey hefferc, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers, 
Abi