Bought the router and three points this summer and it worked flawlessly. Until it didn't. Kept thinking it was something I'd done or an issue with my equipment until I found this and another forum where I discovered that the issue of random disconnection from the internet throughout the day is a known issue and has been for months.
I'm pretty sure my issues started in September, but it wasn't obvious until October, when devices throughout our home started losing connectivity at least once per week. It got worse in November, with multiple disconnections per week but came to a head for me earlier this month.
I run a small business. I work from home. I communicate with my clients on Zoom. December is my biggest month for planning calls for the next year. I consult on technology related issues for my clients. Losing clients mid-call repeatedly every week during December was the final straw. If I can't keep my systems up and running, why should they pay me to help them do the same?
I've seen the Google reps on here say, starting in early September, that a fix is in the works. That was four months ago and, if anything, the problem has gotten worse. They know these wifi devices for many of us are worthless pieces of defective electronics. I'm not sure how widespread the issue is, but I've already contacted an attorney in California where they have great consumer protection laws and friendly civil courts to see if we can initiate a class action against Google for knowingly selling and not properly acknowledging or supporting a failing consumer product.
Let me know if you might be interested in joining. I don't want anyone's personal info yet, just indicate your interest here and if I can get something going in January I'll let you know.
P.S. Switching to a Netgear Orbi system as soon as it arrives. Working on an 8 year old Linksys device until then. Not enough bandwidth for Zoom, but (!) it actually stays connected to the internet ALL DAY!!!
